How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Bitlocus, BTL token & Loyalty Program
What is Bitlocus?
What is Bitlocus platform?
Are my assets safe?
What assets held on Bitlocus are insured via Fireblocks?
What is the Bitlocus token?
View all 12
How to sign up for an account?
I can’t sign up. Why?
KYC procedure takes longer than 30 minutes. What should I do?
Verification (Tier levels)
How to deposit funds into my account?
View all 8
What does Decentralized Finance (DeFi) mean?
How to start using DeFi services on Bitlocus?
How can I stake/ lend & unstake/ redeem?
Where do high yields come from?
What are the interest rates?
View all 6
How to open a business account?
How to list my token on the Bitlocus Exchange?
White Label Exchange
How to activate Google Authenticator (2FA)?
I lost my 2FA device. What should I do?
How to change or reset my password?
How to redeem my lent assets?
How to close/ delete an account?
Payment, trading and DeFi Marketplace fees
Help Desk Software